I just had an interesting little interaction on Twitter. One of the folks I follow tweeted that she wanted parents to not let their children call stores to ask questions (about their hours, if they carry certain items, etc). She, as an employee, didn't like to take such calls. Rather than saying "fuck you, they are your CUSTOMERS, take their calls and do it with respect", I asked how she expected anyone to learn how to make such calls without, well, making them? She told me she expects parents to handle all that until the kids are teens.
Just ...wow. Now we're going to have totally screwed up teens, who don't even know how to make a simple phone call to a store to ask about products/hours. Just because an employee doesn't want to do their job and help customers.
By the time my spawn was a teen I expected him to have PERFECTED the skill of using a telephone. And mowing the lawn. And doing dishes, cleaning bathrooms, etc. But now someone expects me to parent HER and protect HER as an adult from doing HER job, and thinks I should RETARD my own children.
Nope. Not gonna happen. I expect MY children to grow up. And I expect all people interacting with customers to grow up, too.